Grievance Redressal Policy

Effective Date: 01-02-2026

At Gosasta (operated by Hojo Enterprises), customer satisfaction is our priority. We are committed to resolving all concerns related to our products, services, payments, or policies in a fair, transparent, and timely manner.

1. How to Raise a Grievance

If you have any complaint, issue, or concern, you may contact our support team through the following channels:

2. Information Required

To help us resolve your grievance efficiently, please provide:

  • Full name

  • Registered email address and contact number

  • Order ID or transaction reference (if applicable)

  • Clear description of the issue

  • Supporting documents, images, or screenshots (if applicable)

3. Acknowledgement of Complaint

  • All grievances will be acknowledged within 48 hours of receipt

4. Resolution Timeline

  • We aim to resolve all complaints within 7 working days

  • In cases requiring further investigation or coordination with third-party service providers (such as courier or payment partners), resolution may take longer

  • You will be informed if additional time is required

5. Escalation Process

If you are not satisfied with the initial resolution, you may escalate your grievance to our designated Grievance Officer.

6. Grievance Officer Details

Grievance Officer: Hojo Enterprises
Email: sales@gosasta.in

All escalated complaints will be reviewed and addressed in accordance with applicable laws.

7. Legal Compliance

This grievance redressal mechanism is established in accordance with the Information Technology Act, 2000 and applicable rules and regulations in India.

📞 Contact Information

Website: https://gosasta.in/
Brand: Gosasta
Operated by: Hojo Enterprises

Address:
Office 111, 1st floor, Priya Complex, Above Mihir Gas Agency
72 Gala, Next to Hanuman Temple, Anjur Phata
Bhiwandi, Maharashtra - 421302

Email: sales@gosasta.in
Phone: +91 8091839715
WhatsApp: +91 8091839715
Contact Form: https://gosasta.in/pages/contact

Support Hours:
Monday to Saturday (10:00 AM – 06:00 PM)
Support available only via Email

We are committed to resolving your concerns promptly and ensuring a smooth shopping experience with Gosasta.
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