FAQ

Welcome to Gosasta! Below are answers to the most common questions about orders, payments, shipping, returns, and more.

🛒 Orders & Products

1. How do I place an order?

Simply browse products on our website, add items to your cart, and proceed to checkout. Complete the payment to confirm your order.

2. How do I know if a product is genuine?

We provide detailed product descriptions, images, and in many cases, real product demonstration videos to help you make an informed decision.

If you need additional clarity, you can contact us before placing your order.

3. Can I request a product video before buying?

Yes. If a product video is not available, you can request one by emailing sales@gosasta.in with the product link.

4. Can I modify my order after placing it?

Order modifications are not guaranteed. Please contact us immediately after placing your order for any changes.

💳 Payments & Security

5. What payment methods do you accept?

We accept:

  • UPI (Google Pay, PhonePe, Paytm)

  • Debit/Credit Cards

  • Net Banking

All payments are processed through secure gateways like Razorpay and PhonePe.

6. Is Cash on Delivery (COD) available?

No, we currently accept prepaid orders only.

7. Is it safe to pay on your website?

Yes. All payments are secured with SSL encryption, and we do not store your card or banking details.

🚚 Shipping & Delivery

8. How long does delivery take?

Orders are typically delivered within 4–7 business days after dispatch.

9. Do you ship across India?

Yes, we ship across India.

10. How can I track my order?

Once shipped, you will receive a tracking link via SMS/email.

11. What if my delivery is delayed?

Delays can occur due to courier or external factors. We will assist you in tracking and resolving the issue.

12. What should I do if the package looks damaged?

If the package appears damaged or tampered:

  • Record a video of the package

  • Do not accept the delivery

We will arrange a replacement at no extra cost.

🔁 Returns, Refunds & Replacement

13. Do you offer returns?

Yes, we offer a 10-day return policy under specific conditions.

14. Are there any charges for returns?

Yes:

  • A 15% restocking fee is deducted

  • Shipping charges are non-refundable

  • Return shipping is borne by the customer

15. What items are not eligible for return?

  • Used or damaged products

  • Products without original packaging

  • Certain hygiene-sensitive items

16. What if I receive a damaged or wrong product?

You must report it within 48 hours.

👉 A parcel opening video is mandatory
Without this, claims may not be accepted.

17. Do you provide replacements?

Yes. For verified damaged/defective items, we provide free replacement.

18. When will I get my refund?

Refunds are processed within 5–10 business days after approval.

19. Do you refund shipping charges?

No, shipping charges are non-refundable.

❌ Cancellation

20. Can I cancel my order?

Yes, but only before dispatch.

21. What if I refuse delivery?

If a prepaid order is refused:

  • Return shipping + 15% fee will be deducted

  • Remaining amount will be refunded

🛠 Warranty

22. Do products come with warranty?

Yes, we offer a 15-day manufacturing defect warranty on eligible products.

23. What is not covered under warranty?

  • Physical damage

  • Water damage

  • Misuse

  • Normal wear and tear

📹 Claims & Proof

24. Why is an unboxing video required?

This helps verify:

  • Damaged items

  • Missing products

  • Incorrect deliveries

👉 Without video proof, claims may not be accepted.

📞 Support & Contact

25. How can I contact support?

26. What are your support hours?

Monday to Saturday
10:00 AM – 06:00 PM
(Support available only via Email)

📌 General

27. Who operates Gosasta?

Gosasta is operated by Hojo Enterprises, based in Maharashtra, India.

28. Do you provide GST invoices?

Yes, GST-compliant invoices are provided for eligible orders.

29. Can I trust Gosasta?

We focus on:

  • Transparent policies

  • Secure payments

  • Clear product information

  • Reliable support

If you still have questions, feel free to contact us — we’re here to help!
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